i-net software GmbH
i-net HelpDeski‑net HelpDesk

More Features

Designed for simplicity and ease of use, the i‑net HelpDesk offers a wide range of features for managing customer requests. Its pragmatic solutions provide a comprehensive and flexible way to manage support tickets in every situation.

Below you will find an overview of additional features of i‑net HelpDesk. A complete list of all features can be found in the Whitepaper.

i-net HelpDesk showing a KI-Ticket summary with network issues and solutions.

AI Integration

i‑net HelpDesk integrates AI functions in a modular fashion, enabling external AI providers to be connected to the application. You can use established AI providers like OpenAI, Gemini, and others, or install an AI provider on your network.

  • Response suggestions based on ticket content and history
  • AI-generated summaries for longer tickets
  • Text rephrasing and rewriting
  • Automatic categorization of new tickets
  • Spam detection for incoming emails
  • Knowledge base article creation with AI support
i-net HelpDesk interface displaying task scheduling options, including automated translations and ticket invoice emails.

Task Planning & Automation

Task planning allows tasks to be executed on a time-controlled or event-controlled basis. It serves as a central component of the ticket processing, and supports you with standard tasks and system maintenance.

  • Time-controlled and event-controlled task execution
  • Ticket triggers and automated workflows
  • Serial tasks for recurring maintenance
  • Asset warranty monitoring
  • Automatic ticket escalation
  • System backup and maintenance tasks
i-net HelpDesk knowledge base showing search functionality and article management.

Knowledge Base

The knowledge base is a standalone web application seamlessly integrated into ticket processing. It organizes problem-solution pairs to answer future queries more quickly and efficiently.

  • Self-service endpoint for end users
  • Problem-solution pair organization
  • One-click article creation from tickets
  • Search functionality for quick access
  • Optional AI support for content creation
  • Reduced support workload through self-service
i-net HelpDesk screen showing inventory list with assets, types, and owners.

Inventory & Asset Management

The inventory solution integrated into i‑net HelpDesk is highly flexible and can be used for any type of asset. You can freely configure both asset types and fields, with assets linked to users and tickets.

  • Flexible asset type configuration
  • Custom field definitions
  • Asset linking to users and tickets
  • Authorization-controlled access
  • Manual creation and data import
  • Web API for programmatic access
Bar chart showing average task handling times for various support levels in hours. Includes data from First, Second, and Network Support.

Time Tracking & Cost Accounting

i‑net HelpDesk offers comprehensive time tracking and cost accounting functions that enable precise documentation of working hours and transparent cost control.

  • Automatic time tracking with stopwatch
  • Manual control and rule-based configuration
  • Multi-user and multi-ticket support
  • Flexible cost accounting models
  • Hourly rates and flat-rate options
  • Customer-specific billing

There is more than meets the eye!

Discover the full scope of i‑net HelpDesk in the Whitepaper or download the latest version and start processing tickets today. You will receive a 60-day free trial with full functionality and support during the trial period.

Want to try the application quickly and easily? Test our online demo.

Whitepaper Demo Download