Contact
Customer Support is our most important service. We answer every email personally - usually within hours during business hours (Mo-Fr, 8:00-17:00 CET/CEST). Trial users get free setup guidance from our team. Premium and HelpDesk Priority tiers include guaranteed response times. From online documentation to personalized answers, we're here to help you.
Support Options
| License | Channel | Response Time |
|---|---|---|
| Free Trial | - | |
| Standard License | < 24h | |
| Premium Support | < 2h | |
| i‑net HelpDesk | Email + Phone + Remote | < 2h |
All response times apply during business hours: Monday - Friday, 8:00 - 17:00 CET/CEST. We're here for you from the start, even within the free trial.
If you have any questions or need support, please contact us.