As you can see from the adjacent list, we offer our customers support on issues related to our products over a long period of time. We generally recommend using the latest available minor version. However, if you encounter any problems, please do not hesitate to contact our support team.
We will be happy to work with you to resolve any requests you may have for updates to versions that are no longer officially supported.
Our products are released annually with x.4 and x.10 versions. The x.10 version is considered Long-Term Support (LTS) and receives prioritized bug fixes. The x.10 version replaces the x.4 version as soon as it is released and no new features are added to x.4. Analogously, this applies to the x.10 with subsequently released x.4 version.
The following table summarizes the support and maintenance intervals for all of our products:
| Version | General Support | Critical Bug Fixes | Bug Fixes | New Features |
|---|---|---|---|---|
| x.4 | Yes (1 year) | Yes (1 year) | Yes (1 year) | Yes (next version only) |
| x.10 | Yes (5 years) | Yes (4 years) | Yes (3 years) | Yes (next version only) |